![]() ![]() Reg. When complete, restart to see if the problem is resolved.Ĭlick Update driver then follow the on screen instructions.įurther troubleshooting steps you can try:ġ) Press Windows key + x and select Command Prompt(Admin)Ģ) Then, at the command prompt type the following ( you can copy and paste) and press "Enter": Open Start > Settings > Update & security > Troubleshoot Please try the following steps in the following article: Please follow these steps to see if you have success with getting your DVD Writer to work with Microsoft Windows: I'm going to provide you with a potential solution. ![]() I was unable to locate information about your device from Samsung's Support Website. Information that I read stated that this drive is over five years old. I was unable to location drivers for your DVD Writer. Information that I read suggests that this Samsung DVD Writer was designed for Apple Computers. I'm going to assume that you are using Microsoft Windows. The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including: If you prefer, you can skip this information and go directly to downloading the toolWelcome to the Samsung Member's Community!īased on the limited amount information you provided in your initial post. : Checks the default printer setting and prompts to select the HP product as default (optional). : Checks for conflicts with other drivers, such as other printer brands. : Checks the port settings for the HP product. : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print). : Checks for problems in Device Manager that would prevent printing. : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary. : Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped. Problem, you will be prompted to run the HP Network Diagnostic Utility If the tool detects a network connectivity USB: Ensures that the USB connection from your computer to the HP product is working correctly.Įnsures that the network connection between your computer and your Feel free to post back for other Windows concerns. Try The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including: If you prefer, you can skip this information and go directly to downloading the tool Hi Janusz, For detailed description on the compatibility of your device with Windows 10 and to get updated drivers, we recommend contacting the manufacturer of your device. ![]() If you have completed all the steps listed above and are still experiencing a problem, service the product. Reconnect the USB cable to the rear of the product, and then try printing again. If you receive a prompt to print a calibration page, do so. Reinsert the cartridges, and then close any open doors on the product. If the product does not automatically turn on, press the Power button ( ' message to display on the control panel.ĭisconnect the power cord from the back of the product. The port is labeled with the USB icon (įigure 2: Example USB connection (your product might not look exactly the same as this example) ![]() The USB cable connects to the port on the back of the product. Without turning off the product, disconnect the USB cable from the rear of the product. ![]()
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